In an emergency, the minutes between picking up the phone and the ambulance reaching your door matter more than anything else. Here is how to make those minutes count.
Step 1: Call - don't fill a form
For emergencies, calling is always faster than a form or chat. Call 08130360764. For planned trips (discharge, dialysis, scans), WhatsApp or the website form is fine.
Step 2: Say these five things
- Exact pickup address with a landmark - tower, gate number, floor.
- Patient's condition - conscious? breathing comfortably? chest pain? on oxygen?
- Age of the patient.
- Which hospital you want to go to (or ask us to suggest the nearest suitable one).
- Your WhatsApp number so we can share the driver's number and live location.
Step 3: Confirm the price
Ask for the total fixed price before dispatch. A good operator will tell you on the call - and put it on WhatsApp if you ask.
Step 4: Prepare while you wait
- Send someone to the society gate or main road to guide the ambulance.
- Inform security so the gate is open and the lift is held.
- Keep ready: previous reports and discharge summaries, current medicines, ID and insurance card, phone charger.
- Don't give the patient food or water unless the doctor has advised it.
Step 5: At the hospital
Our crew will hand the patient over to the emergency team and tell them what happened during the ride. Keep the ambulance driver's number in case you need to arrange a return trip or transfer later.
Save the number now
The best time to save an ambulance number is before you need it. Save 08130360764 as "Ambulance - Ananya" in your phone and your parents' phones.