Refund & Cancellation Policy

Draft - to be reviewed by the owner before launch. TODO(owner): confirm the amounts below.

Local emergency trips

• Cancelled before the ambulance is dispatched: no charge.
• Cancelled after dispatch but before arrival: a small dispatch fee may apply, told to you at the time of booking.
• Cancelled after the ambulance arrives at pickup: minimum base fare applies.

Pre-booked and outstation trips

• Cancelled more than 6 hours before pickup: full refund of any advance.
• Cancelled within 6 hours of pickup: advance refunded minus actual costs incurred (e.g. fuel for a vehicle already on its way).

Freezer box

Charged per day. If returned early, unused full days are refunded.

How refunds are paid

Refunds are paid to the original payment method (UPI / bank transfer / card) within 7 working days. Contact info@ananyaambulance.com or call 08130360764.